Win the Customer: 70 Simple Rules for Sensational Service
(eAudiobook)

Book Cover
Published
Ascent Audio, 2015.
Format
eAudiobook
ISBN
9781469062839
Status
Available Online

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Physical Description
6h 30m 0s
Language
English

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Citations

APA Citation, 7th Edition (style guide)

Flavio Martins., Flavio Martins|AUTHOR., & Don Hagen|READER. (2015). Win the Customer: 70 Simple Rules for Sensational Service . Ascent Audio.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Flavio Martins, Flavio Martins|AUTHOR and Don Hagen|READER. 2015. Win the Customer: 70 Simple Rules for Sensational Service. Ascent Audio.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Flavio Martins, Flavio Martins|AUTHOR and Don Hagen|READER. Win the Customer: 70 Simple Rules for Sensational Service Ascent Audio, 2015.

MLA Citation, 9th Edition (style guide)

Flavio Martins, Flavio Martins|AUTHOR, and Don Hagen|READER. Win the Customer: 70 Simple Rules for Sensational Service Ascent Audio, 2015.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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Grouping Information

Grouped Work ID6c8ec21a-f0a6-e967-bd2b-015486671423-eng
Full titlewin the customer 70 simple rules for sensational service
Authormartins flavio
Grouping Categorybook
Last Update2023-07-29 18:04:45PM
Last Indexed2024-03-27 03:37:01AM

Book Cover Information

Image Sourcehoopla
First LoadedAug 22, 2022
Last UsedDec 16, 2023

Hoopla Extract Information

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    [synopsis] => Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences. Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to: Align the business around a customer service mission • Make every employee a customer service agent • Create an environment in which exceptional service experiences can happen • Humanize customer service, virtually and in person • Find a way to say "yes" even when the answer is "no" • Ask fewer questions-and provide more answers • Use words that win customers • Empower employees to find innovative solutions • Learn from your critics • Exploit your customer's pain points, but never the customer • Allow for random acts of WOW-they're often the most memorable • And much more When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.
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