Business Management & HR Training. Episode 5, Business Management & HR Training Customer Service How to Handle Difficult Customers.
(eVideo)
Contributors
Published
[San Francisco, California, USA] : TMW Media, 2018., Kanopy Streaming, 2023.
Format
eVideo
Physical Desc
1 online resource (streaming video file) (6 minutes): digital, .flv file, sound
Status
Description
Loading Description...
Also in this Series
Checking series information...
More Details
Language
English
Notes
General Note
Title from title frames.
General Note
Film
General Note
In Process Record.
Date/Time and Place of Event
Originally produced by TMW Media in 2018.
Description
The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards. We will learn how complaints are the greatest source of learning, the actions and behaviors that could frustrate a customer and the techniques to handle a perceived difficult customer.
System Details
Mode of access: World Wide Web.
Citations
APA Citation, 7th Edition (style guide)
Chriest, A. (2018). Business Management & HR Training . TMW Media.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Chriest, Alan. 2018. Business Management & HR Training. TMW Media.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Chriest, Alan. Business Management & HR Training TMW Media, 2018.
MLA Citation, 9th Edition (style guide)Chriest, Alan. Business Management & HR Training TMW Media, 2018.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
8c6b300f-9013-5cdb-8d63-028bc8a681a1-eng
Grouping Information
| Grouped Work ID | 8c6b300f-9013-5cdb-8d63-028bc8a681a1-eng |
|---|---|
| Full title | business management and hr training episode 5 business management and hr training customer service how to handle difficult customers |
| Author | tmw media |
| Grouping Category | movie |
| Last Update | 2024-03-07 15:47:42PM |
| Last Indexed | 2024-04-21 03:54:02AM |
Marc Record
| First Detected | Mar 07, 2024 03:55:25 PM |
|---|---|
| Last File Modification Time | Mar 07, 2024 03:55:25 PM |
MARC Record
| LEADER | 02221ngm a2200445 i 4500 | ||
|---|---|---|---|
| 001 | kan7456221 | ||
| 003 | CaSfKAN | ||
| 005 | 20231010065615.0 | ||
| 006 | m o c | ||
| 007 | cr una---unuuu | ||
| 007 | vz uzazuu | ||
| 008 | 231010p20232018cau005 o vleng d | ||
| 028 | 5 | 2 | |a 7456221|b Kanopy |
| 040 | |a CaSfKAN|b eng|e rda|c CaSfKAN | ||
| 245 | 0 | 0 | |a Business Management & HR Training.|n Episode 5,|p Business Management & HR Training Customer Service How to Handle Difficult Customers. |
| 264 | 1 | |b TMW Media,|c 2018. | |
| 264 | 1 | |a [San Francisco, California, USA] :|b Kanopy Streaming,|c 2023. | |
| 300 | |a 1 online resource (streaming video file) (6 minutes):|b digital, .flv file, sound | ||
| 336 | |a two-dimensional moving image|b tdi|2 rdacontent | ||
| 337 | |a computer|b c|2 rdamedia | ||
| 338 | |a online resource|b cr|2 rdacarrier | ||
| 344 | |a digital | ||
| 347 | |a video file|b MPEG-4|b Flash | ||
| 500 | |a Title from title frames. | ||
| 500 | |a Film | ||
| 500 | |a In Process Record. | ||
| 518 | |a Originally produced by TMW Media in 2018. | ||
| 520 | |a The best way to handle a difficult customer is to put the word "difficult" in perspective. A customer perceived as difficult may be more in the eyes of the customer service representative or company than the customer. Customers react to stress and disappointment in a variety of ways. They need someone with who they can vent, someone who will provide a quick resolution. Businesses who understand how to handle difficult customers can reap huge rewards. We will learn how complaints are the greatest source of learning, the actions and behaviors that could frustrate a customer and the techniques to handle a perceived difficult customer. | ||
| 538 | |a Mode of access: World Wide Web. | ||
| 650 | 0 | |a Career Development. | |
| 650 | 0 | |a Technical education. | |
| 650 | 0 | |a Business. | |
| 650 | 0 | |a Education. | |
| 650 | 0 | |a Instructional films. | |
| 655 | 7 | |a Education films.|2 lcgft | |
| 700 | 1 | |a Chriest, Alan,|e film director. | |
| 710 | 2 | |a TMW Media (Firm),|4 dst | |
| 710 | 2 | |a Kanopy (Firm),|4 dst | |
| 856 | 4 | 0 | |u https://sbpl.kanopy.com/node/6456222|z A Kanopy streaming video |
| 856 | 4 | 2 | |z Cover Image|u https://www.kanopy.com/node/6456222/external-image |