Caroline Miller
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Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.
This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service,...
22) Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
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Winner of The Shingo Research and Professional Publication Award!
Align your leadership team to deliver the highest possible value to your customers.
Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance.
Value stream mapping is an essential but underused methodology that is a proven approach to help you visualize...
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The must-have guide to mentoring…For managers. For entry level. For executives. For entrepreneurs. For everyone.
With job mobility increasing, globalization expanding, and technology advancing, you need more than a steady job and a solid network to keep your career on track. You need mentors to learn and to grow, whether you're just starting out, are firmly established, or are at the top of your profession. Everyone has something to learn, and...
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The proven prescription for powerful business communication…Sending an email plagued with typos. Rushing through a presentation. Never saying “no.” Under-dressing for a company event. What do these all have in common? Bad messaging.
The Communication Clinic is a comprehensive, commonsense guide to getting the job of your dreams and presenting yourself in the best light through your writing, speaking, body language, and overall appearance. In...
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The novels of The Emerald Isle, NC Stories series ~ now available in a three eBook boxed set ~ BEACH RENTAL, BEACH WINDS, and BEACH WEDDING.
It's always a good time for a love story and a trip to the beach and reading The Emerald Isle, NC Stories Series of romance and sweet inspiration is a great way to get there. BEACH RENTAL is first - it's Juli's story. BEACH WINDS is second - it's Frannie's story, and BEACH WEDDING is third and it's Maia's...
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Find out how bold actions by visionary leaders can inspire powerful stories that drive culture change.
Data indicates that most strategic efforts to change a company's culture fail. So how do companies succeed in this endeavor?
A top strategy professor and two highly successful CEOs found that, in companies that had successfully changed their culture, leaders had taken dramatic actions that embodied the new cultural values. These actions inspired...
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The most comprehensive, in-depth look at Millennials to date-essential for managers, HR professionals, and global business leaders seeking to align long-term organizational goals with the realities of the new workforce
Millennials have been burdened with a reputation as spoiled, lazy, and entitled, but the reality behind the stereotype is far richer and more complex. Who are Millennials and what do they really want?
Based on fieldwork and survey...
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Lead your company to success in the New Industrial Revolution!
The world of business has completely transformed in recent years and the pace of change will only increase in coming years. But one thing remains the same: Quality leadership is the hinge on which the fate of every organization swings.
The Leadership Mind Switch provides the critical lessons you need to lead your company in a fully globalized business world where radical technologies...