Joel Richards
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English
Description
Creating authentic customer connections in a high-tech world
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization...
122) Attack Wing
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A Missing Comrade, Raider Attacks, and a Surplus of Plotting Enemies
Lieutenant Commander Beau Ward has too much on his plate. June is acting even quirkier than usual, the space station is malfunctioning, and his growing squadron needs new fighters to fly their missions.
Worst of all, finding a lead on who kidnapped Katy is turning up nothing but dead ends.
Beau's pilot shortage is eased by a new arrival, and Katy's apprentice may be green but...
123) Onward, Drake!
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A stellar line-up of writers pays tribute to Drake with stories as broad in range as his “own” fiction. In Eric Flint's "A Flat Affect," a king is no match for a pair of storytellers. Gene Wolfe takes us to a strange and wondrous future in "Incubator." Larry Correia examines what it's like to face Hammer's Slammers from "The Losing Side." S. M. Stirling offers an insider's view of "Working with Dave, or, Inmates in Bellevue." Mur Lafferty shows...
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Details how the US State Department attempted, and failed, to save South Vietnam from North Vietnamese aggression and the powerful domestic political influences that ultimately led to America's defeat.
Ten years after the end of the American involvement in the Vietnam War, a career Foreign Service officer, Thomas J. Corcoran, set down in writing his thoughts on the history of US State Department policy during America's involvement with South Vietnam....
125) Terminal
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Marshall Karp, coauthor of the #1 bestselling NYPD Red series, sets his latest thriller in LA, where someone is recruiting terminally ill patients to commit one final act before they die: murder.
Laced with twists, turns, and Karp's trademark biting cop humor, you may find yourself rooting for the killers-law-abiding citizens who have abandoned their values to earn a half million dollars for the loved ones they will leave behind. You may also find...
126) Finding Honor
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Eric has learned much about the ways of power since arriving in this strange world. Winning a place among the mighty Nords wasn't easy, but his heroics have earned him a seat at their table.
As spring comes to the land, Nord thoughts turn from staying warm to raiding.
They've invited Eric to come along. But not all is right in the ripe lands the Nords raid every season. Troops are based where there should be none, and their adversaries are building...
127) Marshal the Stars
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A Lone Wolf Pilot, a Debt of Honor, and Pirates on the Federation Frontier
Fighter pilot Beau Ward was always willing to bend the rules to get the job done. His "independent" attitude got him bounced around the Federation Fleet for years-until he took it too far.
A long-standing debt has been called in, and he's the one who must pay it back.
Beau's actions land him a last chance command in the frontier system of Tardex with the order to assist...
128) Field of Valor
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The Nords have weathered the storm and survived, but Eric knows everything they've faced so far is only the tip of the spear.
This time, the threat is coming from outside the world Eric has grown to love as his own.
Playing defense will only get you so far, and Eric's about done with taking hits.
The Nords strike back at this new and deadly threat from Eric's home world, throwing everything they have into their assault. They are the fiercest warriors...
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The ghost story is perhaps the oldest of all the supernatural literary genres and has captured the imagination of almost every writer to put pen to the page. Here, Edgar Award-winning editor Otto Penzler has followed his keen sense of the supernatural to collect the most chilling and uncanny tales in the canon. These spectral stories span more than a hundred years, from modern-day horrors by Joyce Carol Oates, Chet Williamson, and Andrew Klavan, to...
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Science Be Dammed is an alarming reminder of the high stakes in the management - and perils in the mismanagement - of water in the western United States. It seems deceptively simple: even when clear evidence was available that the Colorado River could not sustain ambitious dreaming and planning by decision-makers throughout the twentieth century, river planners and political operatives irresponsibly made the least sustainable and most dangerous long-term...
131) The Parafaith War
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Some bad ideas go back a long way and this one goes all the way back to the original home planet: Someone's god told them they had a right to more territory-so they figure they can take what they want by divine right. In the far future among the colonized worlds of the galaxy there's a war going on between the majority of civilized worlds and a colonial theocracy. Trystin Desoll grows up fighting against religious fanatics and becomes a hero, a first-class...
132) Battlefield Taiwan
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The fate of Taiwan hangs in the balance. If it falls to the Chinese, they will be one step closer to dominating all of Asia. Japan, Thailand, and the Philippines-no one is safe from their hostile takeover. While North Korea no longer poses a significant threat, the incursions there have greatly weakened the United States military force. Will the President's draft and retooling of the economy move swiftly enough to make a victory possible? Or will...
133) The Octagonal Raven
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Someone is trying to kill Daryn Alwyn.
Born to privilege, with pre-selected genetic advantages and the best nanotech augmentation his father's fabulous money can buy, Daryn spurned the lucrative family Media Network to seek his own path, a crafty raven among soaring eagles. After serving with distinction as a space pilot in the military, he enjoys success as a media consultant. But when he finds himself the target of sophisticated murder attempts,...
134) Battlefield Korea
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Battlefield Korea picks up in the middle of a brewing global conflict, as the Chinese look to capitalize on Russian intervention in the Ukrainian civil war. The surprise attack there has NATO in chaos, false headlines barrage the internet, and the war in Ukraine seems all but lost. Will this distraction keep America from intervening in Asia?
When the Chinese begin to provide the North Korean regime with additional fuel, hard currency, and weapons,...
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Tikanu, land of laws and patterns, magic and wild mint, is not found behind hidden doors. It passes across borders and takes root wherever its people settle. This collection of seven commentaries reveals a world waiting patiently at the edges of vision, that welcomes all who are willing to do the work of building it.
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In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other...
137) Discovering Power
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The worst day of Eric's life was capped off by him being kicked through a gateway into a universe filled with magic and monsters.
To make matters worse, he had to fight for his life the moment he arrived. Nothing could have prepared him for a world where everything either wants to kill him or eat him.
Or both.
Eric never saw himself as a hero. But the world he's been cast into needs one badly.
It looks like he's going to have to fill those shoes.
He...
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There are millions of people who experience issues related to brain health-depression, attention issues, anxiety, forgetfulness, fatigue, and even chronic pain-yet can't figure out what's causing their problems and can't find any relief. They may have seen a myriad of doctors, many of whom do not take their complaints seriously, or worse, turn to the easy, often inappropriate fix of antidepressants or anti-anxiety medications. Traditional medications,...
139) The Longevity Plan
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At forty-four, acclaimed cardiologist Dr. John Day was overweight and suffered from insomnia, degenerative joint disease, high blood pressure, and high cholesterol. On six medications and suffering constant aches, he needed to make a change. While lecturing in China, he'd heard about a remote mountainous region known as Longevity Village, a wellness Shangri-La free of disease where living past one hundred was not uncommon. In the hope of understanding...
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Quantum computing has the promise to be the next huge thing in technology. How do we know that? Look at how much the big players in tech are investing in the technology. Quantum Computing For Dummies preps you for the amazing changes that are coming with the world of computing built on the phenomena of quantum mechanics. Need to know what is it and how does it work? This easy-to-understand book breaks it down and answers your most pressing questions....