It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused
(eAudiobook)
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Michael A. Aun., Michael A. Aun|AUTHOR., Jeffrey Gitomer|AUTHOR., & Pete Larkin|READER. (2020). It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused . Ascent Audio.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Michael A. Aun et al.. 2020. It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused. Ascent Audio.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Michael A. Aun et al.. It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused Ascent Audio, 2020.
MLA Citation, 9th Edition (style guide)Michael A. Aun, Michael A. Aun|AUTHOR, Jeffrey Gitomer|AUTHOR, and Pete Larkin|READER. It's the Customer, Stupid!: 34 Wake-up Calls to Help You Stay Client-Focused Ascent Audio, 2020.
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Grouped Work ID | f5420fe1-0c9d-ca13-7e5f-2f89312f9452-eng |
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Full title | its the customer stupid 34 wake up calls to help you stay client focused |
Author | aun michael a |
Grouping Category | book |
Last Update | 2023-01-14 17:00:12PM |
Last Indexed | 2024-04-28 06:03:53AM |
Book Cover Information
Image Source | hoopla |
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First Loaded | Jun 23, 2022 |
Last Used | Nov 20, 2023 |
Hoopla Extract Information
stdClass Object ( [year] => 2020 [artist] => Michael A. Aun [fiction] => [coverImageUrl] => https://cover.hoopladigital.com/gil_9781663700148_270.jpeg [titleId] => 13696838 [isbn] => 9781663700148 [abridged] => [language] => ENGLISH [profanity] => [title] => It's the Customer, Stupid! [demo] => [segments] => Array ( ) [duration] => 5h 51m 0s [children] => [artists] => Array ( [0] => stdClass Object ( [name] => Michael A. Aun [relationship] => AUTHOR ) [1] => stdClass Object ( [name] => Jeffrey Gitomer [relationship] => AUTHOR ) [2] => stdClass Object ( [name] => Pete Larkin [relationship] => READER ) ) [genres] => Array ( [0] => Business ) [price] => 2.51 [id] => 13696838 [edited] => [kind] => AUDIOBOOK [active] => 1 [upc] => [synopsis] => Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-FIVE percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and - more importantly - keeping happy the ones you have. The book explains the common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. The book explains how to do things that may be inconvenient for you, but your customers will love. And you'll love the effect on sales! Hard-hitting principles include: In many service industries, the quality of service is one of the few variables that can distinguish a business from its competition. A good sale is GOOD SERVICE. Part of every sale should be an extensive overview of the service you intend to render as part of the sale. Ninety six percent of dissatisfied member clients do not complain of poor service. They figure, "What's the use? Nobody's listening!" Treat the people who do complain like gold, because they speak for all your dissatisfied customers. Return calls the same day in which a complaint comes [url] => https://www.hoopladigital.com/title/13696838 [pa] => [subtitle] => 34 Wake-up Calls to Help You Stay Client-Focused [publisher] => Ascent Audio [purchaseModel] => INSTANT )